A. Tow-n'-Glow utilizes the already-existing wires within your 6-pin umbilical cable for power. Specifically, it uses your Ground (which, if you're looking at your towed vehicle's 6-pin connector, should be in the 2 o'clock spot) and your Tail/Running Lights (which should be in the 12 o'clock position).

As soon as you turn on your RV's lights (which powers the Running Lights pin), you'll see Tow-n'-Glow light up the Tow Zone!

A. More than likely, your 6-pin umbilical connectors are wired incorrectly. Tow-n'-Glow does require things to be wired in the standard way (Tail/Running Lights pin at the 12 o'clock position, Ground pin at the 2 o'clock position) in order to work properly.

If Tow-n'-Glow does not illuminate when you turn on your RV's lights, then grab a multimeter and test those two pins. You should see about 12v coming off that Tail/Running Lights pin when your RV lights are on (it will drop to 0v when the lights are off).

If you're not seeing 12v, it may be worthwhile to take your RV or towed vehicle to a mechanic to have those connectors rewired. If you are seeing 12v but Tow-n'-Glow still isn't illuminating, reach out to us via our Contact Form HERE so we can troubleshoot with you further!

A. Your Tow-n'-Glow comes with a 1-year Limited Warranty that protects you from any failure caused by manufacturing defects (this does not cover theft or failure of the product due to misuse).

If your Tow-n'-Glow fails within that first year, please reach out to us via our Contact Form HERE and we'll be happy to replace it!